REFUND POLICY

Policy General Rules and Scope of Application
This return and refund policy is the official universal rule of the platform, applicable to all after-sales return and refund applications for all products sold on this website. The unified settlement currency is US Dollar, and all amount accounting, refund arrival and expense deduction are based on USD as the only standard. This policy aims to fairly protect the legitimate shopping rights and interests of every consumer, clarify the application conditions, processing procedures, time limit specifications and power and responsibility division for returns and refunds. Any user who completes an order purchase on this website shall be deemed to voluntarily recognize and abide by all clauses of this policy. The platform always adheres to the principle of honest after-sales service, provides users with stable, convenient and transparent after-sales guarantee with loose and humanized after-sales standards, and avoids after-sales prevarication, cumbersome procedures and ambiguous rules, enabling every consumer to shop with confidence and enjoy worry-free after-sales services. This policy applies to all consumer groups without restrictions on membership level, consumption amount or purchase region, and all users enjoy equal after-sales rights and interests.
60-Day Free Return Policy Details
The platform provides all consumers with an extended 60-day return guarantee period. Calculated from the date when the user successfully signs for the goods, users can independently initiate a free return application within 60 days as long as the goods are kept in good condition and resalable, without providing complicated return reasons. Goods eligible for free return include products with complete outer packaging, no damage, scratches, stains or man-made damage on the product body, complete accessories and gifts, and no manual modification, disassembly or heavy use. Users can enjoy the 60-day return right even for personal reasons such as personal preference changes and scenario adaptation problems, and the platform fully respects users’ independent shopping choices. To ensure after-sales fairness, the following situations are not eligible for free return: products with obvious man-made damage such as artificial drop damage, immersion damage and high-temperature deformation, products with missing accessories or completely damaged packaging, products with unauthorized disassembly and maintenance, orders exceeding the 60-day after-sales cycle, and customized products. The platform accepts all return applications that meet the return conditions without invisible restrictions or excessive obstruction.
Refund Time Limit and Settlement Process
After the user submits and the platform approves the return application, and the returned goods are fully received and verified by the platform warehouse, the official refund process will be initiated with a standard refund period of 5 to 10 working days. All refund amounts are based on the actual US Dollar payment amount of the order and will be returned through the original payment channel to ensure safe and traceable capital circulation. The entire refund process is transparent and trackable, and users can check the refund review, processing progress and arrival status in the personal order center at any time. Full refunds will be provided without any service fees deducted for returns caused by platform responsibilities such as product quality problems, wrong delivery, missing delivery and transportation damage. For free returns due to personal reasons, only the actual product payment amount will be refunded without any hidden deductions or service charges. In case of objective factors such as payment channel system delays and cross-border settlement buffers, the refund arrival time may have minor fluctuations, but the platform will follow up the whole process to complete all refund settlement procedures within 10 working days. Users can contact customer service for verification and processing at any time if the refund fails to arrive beyond the time limit, and the platform will solve the user’s after-sales problem as soon as possible.
Special After-Sales Scenario Processing Specifications
In case of product damage, extrusion, leakage and other problems during transportation, users can take photos to retain valid certificates after signing for the goods and submit after-sales applications within the 60-day after-sales period. After the platform verifies and confirms the problems, users can choose full refund or free product replacement according to personal needs, without bearing any losses. For product quality defects, functional abnormalities and material inconsistency, the platform shall bear all after-sales responsibilities and unconditionally handle return, refund and free replacement services for users. All after-sales processing procedures follow the principles of fairness, impartiality and user priority to maximize the protection of consumers’ legitimate rights and interests. Meanwhile, the platform prohibits malicious after-sales behaviors. For malicious bulk returns, false after-sales applications and intentional product damage to defraud refunds, the platform will reject the after-sales application and reserve the right to pursue relevant responsibilities to maintain the normal after-sales operation order of the platform.

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